AI-first CX advisory

Your AI Chief
Customer Officer,
on demand.

Senior advisory for CX leaders who need to transform customer experience with AI — fast, without the guesswork. Built by a practitioner who has done it at scale.

Book a free 30-min call See how it works
11,000+ accounts managed across enterprise & SMB
0 → 55% AI ticket deflection in one quarter
67 → 80% GRR improvement in 90 days
20+ yrs CX & CS leadership at SaaS scale
Services

Three ways to work together

Start with the advisory retainer. Expand when you're ready.

Start here
◆
Advisory retainer
Ongoing strategic guidance on AI-first CX transformation. Weekly sessions, async support, and a direct line to a practitioner who has done it — at scale, under pressure, with real results.
Monthly engagement · rolling basis
◈
Fractional CCO
Part-time embedded CX leadership for companies that need a senior executive without a full-time hire. Strategy, hiring, and execution — all in.
Part-time embedded · custom scoped
◇
Project engagement
Defined-scope work: AI deflection build-out, churn model design, CS org redesign, or metrics framework. Clear deliverables, defined timeline.
Fixed-scope · defined deliverables
Who this is for

Built for CX leaders
with real mandates

Not a generalist consultant. Not a tooling vendor. A practitioner-executive who has held your seat.

01
VP/SVP CX at Series B–D SaaS
Scaling support operations and under pressure to show AI ROI before the next board meeting.
02
CCOs at enterprise SaaS
AI transformation mandate from the CEO with no roadmap and a team that hasn't done it before.
03
PE-backed companies
Optimizing CX cost structure and retention metrics on a compressed timeline post-acquisition.
04
Founders pre-first CS hire
Need a CX strategy and architecture in place before you build the team — not after.
How it works

From first call to
first results

Step 01
30-minute intro call
No deck, no pitch. A real conversation about your CX situation, what's broken, and whether we're the right fit.
Step 02
Rapid diagnostic
A focused assessment of your current CX stack, team, metrics, and AI readiness. Delivered in the first two weeks.
Step 03
Build and execute
Ongoing advisory, embedded work, or a defined project — whatever your situation calls for. Results-first, not retainer-first.

Ready to architect your
AI-first CX?

30 minutes. No slides. Just an honest conversation
about what you're building and how to get there.

Book a free call →